Welcome to the Lemieux Shop FAQ page! We’re here to ensure your shopping experience is as smooth as a well-executed dressage test. Below, you’ll find answers to our most commonly asked questions about our products, shipping, payments, and more. Can’t find what you’re looking for? Our Colorado Springs-based customer support team is always ready to assist at [email protected].

Product Information

What types of equestrian products do you offer?
We are dedicated equestrians ourselves and offer a curated selection of premium gear for both horse and rider. Our range includes Breeches (Bootcut and Full Seat), Equestrian Shirts & Tops, Fleeces & Sweatshirts, Equestrian Footwear, Horse Boots & Wraps (Bell Boots, Front Boots, Hind Boots), Training Accessories (Bats, Whips & Crops, Draw Reins), Grooming Supplies (Brushes, Sets, Bags, Totes, Clippers), and even Horse Toys & Salt Licks to keep your partner happy.
Are your breeches designed for specific disciplines?
Yes! Our Bootcut Breeches offer a classic fit, while our Full Seat Breeches provide extra grip and are ideal for disciplines like dressage and eventing where stability in the saddle is paramount. All our riding apparel is designed with performance, comfort, and durability in mind.

Ordering & Account

How do I place an order?
Simply browse our website, select the items you and your equine partner need, and add them to your cart. Proceed to checkout, where you can enter your details, choose your shipping option, and complete your payment.
Do I need an account to shop?
While you can check out as a guest, creating an account allows you to track your orders, save your shipping details for faster checkout next time, and receive updates on new products and offers.
I forgot my password. What should I do?
On the login page, click on “Forgot Password.” Enter your email address, and we will send you a link to reset your password securely.

Payment & Pricing

What payment methods do you accept?
We accept secure payments via Visa, MasterCard, JCB, and PayPal. All transactions are encrypted for your security.
Is the price on the website the final price I pay?
The product price displayed is what you pay for the item. Please note that for international orders, your local customs, import duties, or taxes are not included in the product or shipping cost and are the responsibility of the customer.

Shipping & Delivery

Where do you ship from?
All orders are carefully packed and shipped from our headquarters at 943 Snider Street, Colorado Springs, US 80903.
What are my shipping options?
We offer two convenient options:
Standard Shipping ($12.95): Shipped via DHL or FedEx. Ideal for riders who need their gear promptly. Delivery typically occurs within 10-15 business days after dispatch.
Free Shipping: Available on all orders over $50, shipped via EMS. Delivery typically occurs within 15-25 business days after dispatch.
How long does it take to process my order?
We process orders within 1-2 business days before they are dispatched for shipping. You will receive a tracking number once it’s on its way.
Do you ship worldwide?
We ship globally to most countries! However, we are currently unable to deliver to parts of Asia and some remote regions. Our checkout system will automatically confirm if we can ship to your location.
Can I ship to a P.O. Box?
Yes, we can ship to P.O. boxes using our EMS Free Shipping option. Our Standard Shipping option via DHL/FedEx requires a physical street address for delivery.
Can I change my shipping address after I’ve placed my order?
Address changes must be requested within 24 hours of placing your order, before it has been processed and dispatched. Please contact us immediately at [email protected] if you need to make a change.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing your tracking information. You can use this to follow your package’s journey right to your stable door.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your purchase. If an item isn’t quite right, you may return it within 15 days of receipt for a refund or exchange. The item must be unused, in its original packaging, and with all tags attached.
How do I initiate a return or exchange?
Please contact our customer service team at [email protected] to initiate the process. We will guide you through the steps and provide you with a return authorization number and instructions.
What if my order arrives damaged?
We take great care in packaging your gear to withstand its journey. In the rare event that items arrive damaged, please contact us immediately at [email protected] with photos of the damage. We will work swiftly to make it right for you.

Contact Us

How can I get in touch with customer service?
Our friendly and knowledgeable customer support team, based in Colorado Springs, is here to help with any questions or concerns. The best way to reach us is via email at [email protected]. We strive to respond to all inquiries promptly.

Ride with Confidence. Shop with Trust.
– The Team at Lemieux Shop