Privacy Policy

At Lemieux Shop, we value the trust our equestrian community places in us. Just as you prioritize the care and protection of your equine partners, we are committed to safeguarding your personal information with the same dedication. This Privacy Policy explains how we collect, use, share, and protect your information when you visit newequestrianstore.com or make a purchase from us.

By using our website, you consent to the practices described in this policy. We encourage you to read this document carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect information that helps us provide you with the best possible shopping experience for your equestrian needs:

• Personal Information: When you make a purchase, create an account, or contact our customer service team, we collect information such as your name, email address, shipping address, phone number, and payment details.
• Transaction Information: Details about the products you purchase, including items like Bootcut Breeches, Hind Boots, or Grooming Sets, order value, and payment method.
• Technical Information: We automatically collect information about your device and how you interact with our website, including your IP address, browser type, and pages visited.
• Communications: Records of any correspondence when you contact our customer support team.

2. How We Use Your Information

We use your information to provide and improve our services, with the same attention to detail we apply to crafting our equestrian products:

• Process your orders and deliver products to your doorstep
• Provide customer support and respond to your inquiries
• Personalize your shopping experience based on your preferences
• Send you information about products, promotions, and updates (where you have consented)
• Improve our website, product offerings, and customer service
• Prevent fraud and enhance the security of our website
• Comply with legal obligations and enforce our terms and conditions

3. Data Sharing and Disclosure

We treat your personal information with the same care we’d expect for our own, and only share it when necessary:

• Service Providers: We work with trusted partners who assist us in operating our website, processing payments, fulfilling orders, and delivering packages. These providers only receive the information necessary to perform their specific functions.
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

We do not sell your personal information to third parties for their marketing purposes.

4. International Data Transfers

As we serve customers globally (with some exceptions in Asia and remote regions), your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your country. When we transfer your data internationally, we implement appropriate safeguards to ensure its protection.

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission using SSL technology
• Secure storage of your information on protected servers
• Regular security assessments and monitoring of our systems
• Restricted access to personal information on a need-to-know basis

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we promise to implement reasonable safeguards to protect your data.

6. Your Rights and Choices

You have certain rights regarding your personal information, including:

• Access: You can request information about the personal data we hold about you.
• Correction: You can update or correct inaccurate information in your account.
• Deletion: You can request deletion of your personal information, subject to certain legal obligations we may have.
• Opt-Out: You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
• Data Portability: You can request a copy of your personal data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the information provided at the end of this policy.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for basic website functionality, such as adding items to your cart and making purchases.
• Performance Cookies: Help us understand how visitors interact with our website, allowing us to improve its functionality.
• Functionality Cookies: Enable enhanced features, such as remembering your preferences.
• Targeting Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

8. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically to stay informed about our information practices.

10. Contact Us

Thank you for trusting Lemieux Shop with your equestrian needs and your personal information. We’re committed to protecting both with the highest standards of care.